Refund & Cancellation Policy

Refund & Cancellation Policy

IQ IT Global (“IQ IT Global”, “we”, “us”, or “our”) provides software, website development, IT, SaaS, digital, and technology-related products and services through https://iqitglobal.tech/.

This Refund & Cancellation Policy explains the conditions under which customers may request cancellation or a refund for products and services purchased from IQ IT Global.

1. Order Cancellation

Customers may request cancellation of an order by contacting us at:

Email: iqitglobal79@gmail.com
Phone: +91 63744 03797

Cancellation requests should include:

  • Customer name
  • Order or invoice number
  • Email address used for the purchase
  • Product or service purchased
  • Reason for cancellation

A cancellation request does not automatically guarantee a refund.

2. Cancellation Before Service Commencement

For customized services or projects, customers may request cancellation before work has commenced.

If the cancellation is accepted before work begins and no non-refundable third-party costs have been incurred, the customer may be eligible for a refund of the amount paid.

Any applicable refund will be processed after reviewing the order and payment details.

3. Cancellation After Work Has Started

Once development, design, consulting, configuration, implementation, or other professional work has commenced, cancellation may result in a partial refund or no refund depending on:

  • Work already completed
  • Resources already allocated
  • Third-party costs incurred
  • Project stage
  • Deliverables already provided
  • Terms agreed in the applicable quotation, proposal, invoice, or service agreement

Any eligible refund will be calculated based on the circumstances of the individual order.

4. Digital Products and Software

For digital products, software licenses, downloads, subscriptions, online services, or account-based services, cancellation and refund eligibility depends on whether the product or service has already been delivered, activated, accessed, or used.

Once a digital product or service has been delivered or access has been provided, refunds may generally not be available unless:

  • The product or service is materially defective;
  • We are unable to provide the purchased service;
  • A refund is specifically promised in the applicable product or service terms; or
  • A refund is required under applicable law.

5. SaaS and Subscription Services

For recurring or subscription-based services, customers may request cancellation before the next billing cycle.

Cancellation will normally prevent future recurring charges but does not automatically create a refund for the current billing period.

Unless otherwise stated on the applicable service page, payments for an already-started subscription period are generally non-refundable.

If a subscription is cancelled, access may continue until the end of the already-paid billing period, depending on the applicable service.

6. Duplicate Payments

If you believe that you have been charged more than once for the same order or transaction, please contact us immediately.

After verification, an eligible duplicate payment may be refunded through the original payment method.

7. Failed Transactions

If your payment fails but your bank account or payment method is nevertheless debited, please contact us with the transaction details.

We will verify the transaction status with the applicable payment gateway.

Where the payment was not successfully received by IQ IT Global and the amount has been debited from the customer’s account, the payment may be reversed or refunded according to the payment gateway’s settlement and refund procedures.

8. Refund Eligibility

A refund may be considered in circumstances including:

  • Duplicate payment
  • Payment received but the purchased service cannot be provided by IQ IT Global
  • Material failure to deliver an agreed service
  • Technical issue that prevents delivery of a purchased digital service and cannot reasonably be resolved
  • Other circumstances specifically agreed in writing
  • Circumstances where a refund is required under applicable law

Refunds are not guaranteed where the customer has already received or substantially used the purchased product or service, subject to applicable law.

9. Non-Refundable Situations

A refund may not be available where:

  • The customer changes their mind after service delivery
  • A digital product has already been delivered or accessed
  • Development work has already been substantially completed
  • The customer fails to provide required information or materials
  • The customer causes unreasonable project delays
  • The service was provided according to the agreed scope
  • The customer violates our Terms & Conditions
  • The customer uses the service for prohibited or unlawful activities
  • Third-party costs have already been incurred on behalf of the customer

This section is subject to any mandatory consumer rights or protections under applicable law.

10. Refund Request Process

To request a refund, contact:

Email: iqitglobal79@gmail.com

Please provide:

  • Full name
  • Registered email address
  • Order/invoice number
  • Transaction ID, if available
  • Product or service purchased
  • Date of payment
  • Reason for the refund request

We may request additional information to verify the transaction.

11. Refund Review

Each refund request will be reviewed based on:

  • The product or service purchased
  • Payment status
  • Delivery status
  • Work completed
  • Applicable quotation or agreement
  • Reason for the request
  • Applicable laws and regulations

We will communicate the outcome of the refund request after completing the review.

12. Refund Processing

Where a refund is approved, it will normally be initiated through the original payment method used for the transaction.

The time taken for the refunded amount to appear in the customer’s bank account or payment method may depend on the payment gateway, bank, card issuer, or other financial institution.

IQ IT Global does not control the processing time of third-party financial institutions.

13. Payment Gateway

Online payments may be processed through third-party payment gateways such as Razorpay or other payment providers made available by IQ IT Global.

Refunds for transactions processed through a payment gateway may be subject to the gateway’s processing procedures.

14. Service Cancellation by IQ IT Global

IQ IT Global may cancel or discontinue an order or service where:

  • We are unable to provide the service;
  • The customer violates our Terms & Conditions;
  • Fraudulent or suspicious activity is detected;
  • Required information is not provided;
  • The requested service is unlawful or prohibited; or
  • Circumstances beyond our reasonable control prevent service delivery.

If IQ IT Global cancels a paid service before delivery and the customer is eligible for a refund, the applicable amount will be refunded through the original payment method, subject to applicable law.

15. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, customers are encouraged to contact IQ IT Global so that we can investigate and resolve the issue.

We will cooperate with the applicable payment provider in responding to legitimate transaction disputes.

16. Changes to This Policy

IQ IT Global may update this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised effective date.

17. Contact Us

For refund, cancellation, or payment-related questions, please contact us:

IQ IT Global

Website: https://iqitglobal.tech/

Email: iqitglobal79@gmail.com

Phone: +91 63744 03797

Business Address: IQITGlobal at 3XX3+JJC Tirur, Tamil Nadu, Chennai, Tamil Nadu 602025